Stain Solver is dedicated to removing tough stains, but we understand that every stain, surface, fabric, and cleaning situation is different. Occasionally, a customer may not achieve the results they expected—and when that happens, we want to understand why.

Before returning your Stain Solver, please tell us what happened in the form below. In many cases, a small adjustment to the water temperature, mixing ratio, application method, soaking time, or dwell time can make a significant difference.

Our goal is not to make the return process difficult. We want the opportunity to help you get the results you expected, learn from your experience, and provide recommendations specific to your cleaning challenge. If we are unable to help resolve the issue, we will assist you with the appropriate next steps for your return.